Case 4: southwest Airlines Reservation Center scene & adenine; Problem Statement         Southwest Airlines will be oblation a special sale following their thirtieth day of remembrance Sale. The Click ?n that sale will snuff it on marching 2, 2001 through March 15, 2001. This sale is validated for travel from March 9, 2001 to August 4, 2001 and reduces wizard-way fares down to $39 to $119 all(prenominal).         Due to this Click ?n Save sale, Southwest Airlines expects a sudden implore surge on their flight military reserve. As of now, Southwest Airlines has nine second-stringer midsections throughout the country. The Southwest mental reservation center in bread will be examined to happen if it has enough capacity to oversee this demand surge. This reservation center operates from 8:00 a.m. until midnight, with two shifts of one supply member each to handle flights 880, 881, and 882, the high demand flights to Florida durin g spring break season.         When a node calls the Chicago reservation center, they go on chip in in the rule they called until an agent is available to take their call. During prevail years Click ?n Save sale, this reservation center had a hard cartridge confirmer handling the high volume of reservations. Currently, staff members are so busy throughout the whole week that they are ineffective to take their breaks during their shifts.
        To up wait their high aim of customer service, Southwest Airlines does not want a customer to be on hold for more than five minutes. However, Southwest wants to keep an eye on a high level of operator consumption callable to recent bud nettle! reductions. Under the current rotting of two shifts with one staff member, customers are on hold for an average of two hours during both shifts. The operator utilization is everywhere 99% making it virtually impossible for the staff members to beat in their required 15-minute breaks. Quantitative Alternatives ... If you want to get a full essay, order it on our website:
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